CUSTOMER SERVICE
Marshall Field, founder of the Chicago department store that bears his name, once overheard one of his clerks arguing with a customer. He asked what was going on.
"I'm settling a complaint," said the clerk.
"No, you're not," said Field. "Give the lady what she wants."
Extracted from Bits & Pieces, The Economics Press, Inc., Fairfield, New Jersey, USA. From the Library of Puan Hajah Zaihani Abdul Hamid
Better a wise foe than a foolish friend - Kurdish Proverb
Sutera Harbour Golf and Country Club
2 years ago
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