FUNDAMENTALS
3 FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
1) Don't criticize, condemn or complain.
2) Give honest and sincere appreciation.
3) Arouse in the other person an eager want.
6 WAYS TO MAKE PEOPLE LIKE YOU
1) Smile.
2) Become genuinely interested in other people.
3) Remember that a person's name is to that person the sweetest and most important sound in any language.
4) Be a good listener. Encourage others to talk about themselves.
5) Talk in terms of the other person's interests.
6) Make the other person feel important - and do it sincerely.
extracted from 'Management Thoughts' by Promod Batra, Golden Book Centre Sdn Bhd, reprinted 1995
3 FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
1) Don't criticize, condemn or complain.
2) Give honest and sincere appreciation.
3) Arouse in the other person an eager want.
6 WAYS TO MAKE PEOPLE LIKE YOU
1) Smile.
2) Become genuinely interested in other people.
3) Remember that a person's name is to that person the sweetest and most important sound in any language.
4) Be a good listener. Encourage others to talk about themselves.
5) Talk in terms of the other person's interests.
6) Make the other person feel important - and do it sincerely.
extracted from 'Management Thoughts' by Promod Batra, Golden Book Centre Sdn Bhd, reprinted 1995
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