Thought 16SEP2009

CUSTOMER SERVICE
Marshall Field, founder of the Chicago department store that bears his name, once overheard one of his clerks arguing with a customer. He asked what was going on.

"I'm settling a complaint," said the clerk.

"No, you're not," said Field. "Give the lady what she wants."
Extracted from Bits & Pieces, The Economics Press, Inc., Fairfield, New Jersey, USA. From the Library of Puan Hajah Zaihani Abdul Hamid
Better a wise foe than a foolish friend - Kurdish Proverb